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Capturing Data
69
Symptom
2. DigiView is only identified as a SERIAL
device by the USB subsystem.
3. One of DigiView's channels is connected to
a transitioning signal, but the capture does not
Causes & Solutions
REMEDY: Connect DigiView to a port located
directly on the Motherboard (rear port of the
case).
(A). The USB sub-system is experiencing a
problem with corrupted or missing files.
REMEDY: Look for a driver update to the USB
hub (internal or external) or re-install its
drivers. Refresh the DigiView drivers by
re-installing the DigiView software.
(B). Operating System or computer needs
rebooted.
REMEDY: Turn off the computer and re-boot
the system.
(C). The USB cable is not designed for High
Bandwidth applications, causing
communication errors.
REMEDY: Replace the USB cable with one
designed for the High Speed mode of the USB
port.
(D). The USB cable is connected to a case
port that utilizes a low bandwidth cable
internally, causing communication errors.
REMEDY: Connect DigiView to a port located
directly on the Motherboard (rear port of the
case).
(E). The DigiView hardware has been
damaged.
REMEDY: Call Technical Support for repair
information.
(A). The resolution of the Waveform View is
too low to see the activity.
seem to show any activity or very little activity.
REMEDY: Zoom In to see the details of the
activity.
(B). The signal has been defined with the
wrong channel selected.
? 2014 TechTools
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